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Introduction
PanelMate attaches great importance to your personal information, and we will take corresponding protective measures in accordance with legal and regulatory requirements, responsible for protecting and processing your personal information. In view of this, PanelMate designates this Privacy Policy and reminds you:
This policy applies to all products and services provided on the official website of PanelMate.
In this privacy policy, we and PanelMate are collectively referred to as ("us" or "our")
When you visit our official website or before using the services we provide, please confirm that you have read and fully understand the following terms. If you do not agree to any content in this privacy policy, please immediately stop using or accessing our products and services.
Scope
When we provide products, services, or applications as a business to business provider, customers are responsible for collecting and using personal information when using our products, services, or applications. Unless otherwise specified, such collection and use are subject to the customer's privacy policy. Our agreements with clients may allow us to request and collect information about authorized users of these products, services, or applications for contract management purposes. In this case, this privacy statement applies.
Collect Information
When you request support from us, we will collect your contact information, problem description, and possible solutions. We will record the information provided for processing support queries, management purposes, promoting our relationship with you, employee training, and quality assurance purposes. Here are some examples:
Contact us: When you request technical support, order products or services from us, we will collect your name, email address, mailing address, phone number, and data related to the business you represent.
After sales service: For after-sales service, we will also collect your personal information, faulty product information, and shipping address.
Purpose and Use
We will collect and process your personal data with your consent, or as needed, to provide the products you use, operate our business, fulfill our legal obligations, protect the security of our systems and customers, or achieve other legitimate interests. The purposes for which we collect and use each type of personal data include:
·Respond to requests you send us, such as your service request or request to purchase products;
·Provide, manage, maintain, and protect the services you request;
·Operate and improve our business, including managing, protecting, and improving our services and systems, developing new products and services, and using them for other internal business purposes;
·To better understand the preferences of our service users, compile summary statistical data on our service usage, and help personalize your experience of our website and services;
·Provide you with information about our technology, product or service releases, news, and other communications;
·Comply with our legal obligations.
Rights
You have certain rights when processing your personal information. You can use the Contact Us form to achieve the following purposes:
·For the information required to be filled in, it is not allowed to fill in and submit it;
·Request the deletion of personal information related to you that we have retained;
·If you are not satisfied with our handling method, you can file a complaint with us;
Please note that in order to provide or remove specific information, we will require you to provide sufficient information to verify your identity and achieve the level of certainty required by law.
Keep
When we need to provide services for you, we will retain personal data. We will delete personal data within a reasonable time after it is no longer used for commercial purposes for which it was collected. However, we will retain and use personal data as needed to comply with our legal obligations, resolve disputes, and execute our agreements.
Protection of Minors
We attach great importance to the protection of personal information of minors. According to relevant laws and regulations, if users are minors under the age of 18, they should obtain the consent of their parents or legal guardians before using our services.
Correction
We reserve the right to change, modify, add, or delete parts of this policy at any time, but we will remind you that the changes have been made by indicating the last update date on the policy. If we make significant changes to this policy, we will provide you with appropriate online notice at least thirty days in advance and/or obtain your explicit consent in accordance with legal requirements. When you visit our website or use our services, it means that you accept the current version of this policy. We suggest that users occasionally revisit this policy to learn about any changes.
Contact Us
To contact us, please send an email to
The effectiveness, performance, interpretation, and dispute resolution of this policy shall be governed by the laws of the People's Republic of China for all disputes, claims, or other matters arising from or related to your use of our platform or services. All disputes that arise between you and us or our platform should be negotiated in a friendly manner.
Please confirm again that you have read and fully understand the above terms
Effective Date: November 8, 2023
Modified on November 8, 2023
