Service & Support

Support Services Available To You

Despite the highest quality standard and extensive functional tests of all our products, damage or failure of a wearing part can always occur in the daily use of our equipment. We underline most of our products with a 2-year standard product warranty, For OEM/ODM and customized products, can be discussed to appropriately extend the warranty period.

Technical support

Our Technical Support team is expertly trained on all our systems along with all supported software, This level of experience provides you an exceptional customer experience when assisting you with any technical issue you might be experiencing during setup or while operational.

• Service is complimentary to all our existing clients
• The omnichannel communication format includes email, phone or Zoom & Skype chat

Hardware Repair Service

In or out of warranty, it does not matter, “PanelMate” customers receive support throughout the lifecycle of their hardware.

• You can start repair process by contacting our Technical Support Dept via Chat, Phone or Email.
• When a repair request is made, you will frist be routed Tech Support to see if the issue can be solved remotely and carry out via a video switch. If not, a RMA ( Return Material Authorization) form will be sent to customers to begin PanelMate in -house repair.
• For Out-of-warranty repairs, there may be additional charge.